Privacy policy

Last Updated: [May 30, 2026]

Welcome & Our Commitment to You

Highpoint Commerce LLC, we value your trust and are committed to protecting your privacy. We take the security of your personal information seriously and strive to be transparent about how we collect, use, disclose, and safeguard your data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, use our services, or otherwise interact with us (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Why Your Privacy Matters

Protecting your privacy is fundamental to our business. We are committed to:

Never selling your personal information to third parties
Using secure systems and technologies to protect your data
Providing transparency regarding our data practices
Giving you control over your personal information
Collecting only the information necessary to provide and improve our Services

Information We Collect

1. Information You Provide Directly

We may collect information that you voluntarily provide when interacting with our Services, including:

Personal Information: Name, email address, telephone number, and other contact details
Billing and Shipping Information: Addresses, payment details, and order-related information
Account Information: Username, password, and account preferences
Purchase Information: Products viewed, added to cart, purchased, or returned
Customer Service Communications: Questions, comments, feedback, and support requests

You may choose not to provide certain information; however, doing so may limit your ability to access certain features or Services.

2. Automatically Collected Information

When you use our Services, we may automatically collect certain information, including:

Device type and operating system
Browser type and settings
IP address and approximate geographic location
Pages visited and browsing activity
Time spent on our website
Clickstream data and interaction behavior

This information helps us understand how visitors use our Services and allows us to improve functionality and user experience.

3. Cookies and Similar Technologies

We use cookies, pixels, and similar tracking technologies to:

Maintain website functionality
Remember your preferences and settings
Personalize your shopping experience
Measure website performance and traffic
Deliver relevant products, promotions, and advertisements

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Information from Third Parties

We may receive information from trusted third-party sources, including:

Payment processors that facilitate secure transactions
Shipping and fulfillment providers
Analytics and performance monitoring services
Marketing and advertising partners

Any information received from third parties is handled in accordance with this Privacy Policy and applicable laws.

How We Use Your Information

We use your information for legitimate business purposes, including:

Order Processing and Service Fulfillment

Process and deliver orders
Manage returns, exchanges, and refunds
Provide order confirmations and shipping updates
Deliver customer support services

Personalization

Recommend products and services based on your interests
Customize your browsing and shopping experience
Improve content relevance

Communications

Respond to inquiries and support requests
Send service-related notifications and updates
Provide promotional offers and marketing communications, where permitted and with your consent when required

Security and Fraud Prevention

Protect customer accounts
Detect, prevent, and investigate fraud or unauthorized activity
Maintain the integrity and security of our Services

Business Operations and Improvement

Analyze usage trends and customer preferences
Improve website functionality and performance
Develop new products, features, and services

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party providers that perform services on our behalf, including payment processing, shipping, customer support, hosting, and analytics.

Business Partners

We may share information with partners who assist us with marketing, advertising, and operational activities, subject to appropriate confidentiality and security obligations.

Legal Compliance

We may disclose information when required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, property, safety, customers, or others.

Business Transactions

If Highpoint Commerce LLC is involved in a merger, acquisition, asset sale, restructuring, or similar business transaction, your information may be transferred as part of that transaction.

Your Rights and Choices

You have control over your personal information and may have the right to:

Access the personal information we maintain about you
Request corrections or updates to inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Withdraw consent where processing is based on consent
Request information regarding our data practices

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:

Secure payment processing systems
SSL-encrypted data transmission
Restricted access to sensitive information
Ongoing security monitoring and improvements

While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Provide and maintain our Services
Fulfill contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age. If we become aware that such information has been collected, we will take appropriate steps to delete it promptly.

Third-Party Websites

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.